Smart Order Notes by Crafely is a simple yet powerful WooCommerce extension that helps store admins save time by using reusable order note templates.
No more typing the same messages again and again—just select a template and insert it instantly.
🚀 Features
- Reusable Templates – Create and manage unlimited note templates.
- One-Click Insert – Quickly add notes to any WooCommerce order.
- Private or Customer Notes – Choose whether a note is internal or sent to the customer.
- Preview Before Adding – See template content before inserting.
- Smart Note Type – Automatically applies the right type (private or customer).
- Clean & Lightweight – Simple interface that blends with WooCommerce.
- HPOS Ready – Fully compatible with WooCommerce High-Performance Order Storage.
- Access Control – Works with WooCommerce roles and permissions.
- Translation Ready – Easily translate into any language.
👥 Who Is It For?
- Store Owners & Managers – Speed up order processing.
- Support Teams – Keep customer communication consistent.
- Busy Shops – Save hours when handling large volumes of orders.
- Multi-Admin Stores – Ensure all staff use approved note wording.
📦 Included Templates
The plugin comes with 12 ready-made templates, such as:
- Order Shipped (Customer)
- Payment Received (Private)
- Order Delayed (Customer)
- Refund Processed (Customer)
- Customer Contacted (Private)
- Order Completed (Customer)
…and more.
You can use these as-is or customize them to fit your store』s tone.
🛠 How It Works
- Create Templates – Go to WooCommerce > Order Notes and add your templates.
- Set Note Type – Choose Private (internal only) or Customer (sends email).
- Apply to Orders – Select a template when viewing any WooCommerce order.
- Insert with One Click – The note is added instantly, ready to save or send.
